Returns & Refunds
Learn how returns, damaged-item reports, order cancellations and refunds are handled for live pigeons and pigeon supplies purchased from Pigeon For Sale.
A Clear Approach to Returns & Refunds
We want customers to understand what to do if there is a problem with an order. Because Pigeon For Sale offers both live pigeons and physical pigeon supplies, the appropriate return procedure depends on what you purchased.
Live animals require a different process from ordinary merchandise. For pigeons, health or arrival concerns should be reported promptly rather than attempting to return the bird without prior authorization.
Live Pigeons vs. Pigeon Supplies
Please identify the type of product involved before requesting a return or refund.
Live Pigeons
Live pigeons should not be shipped back or otherwise returned without prior authorization and appropriate arrangements.
- Inspect the pigeon promptly after arrival.
- Report arrival-related health concerns promptly.
- Provide your order number and supporting information.
- Follow instructions provided after your claim is reviewed.
- Do not independently ship a live pigeon back to us.
Pigeon Supplies
Eligible unused pigeon supplies may be considered for return when they meet the applicable return conditions.
- Contact us before sending a product back.
- Product should be unused and in appropriate condition.
- Original packaging should be retained where applicable.
- Proof of purchase may be required.
- Certain products may be excluded for hygiene or safety reasons.
Please Do Not Ship a Live Pigeon Back Without Authorization
Returning a live animal requires appropriate welfare, transport and regulatory considerations. For this reason, a live pigeon should never be sent back in the same manner as an ordinary merchandise return.
If there is a genuine arrival-related health or condition concern, contact us first. We will review the circumstances and communicate the appropriate next steps.
Check its condition promptly after receiving it.
Take clear photos or video where appropriate.
Provide your order number and a clear explanation.
Do not arrange an unauthorized live-bird return.
General Conditions for an Eligible Return
Before sending pigeon equipment, accessories or other merchandise back, contact us for return instructions.
Contact Us First
Request return instructions before sending any merchandise back.
Unused Condition
The item should generally be unused, undamaged and suitable for resale unless it arrived defective.
Original Packaging
Keep the original packaging, labels and included components where applicable.
Proof of Purchase
Your order number or other proof of purchase may be required to process the request.
How to Request a Merchandise Return
Follow these steps for eligible non-live products.
Contact Customer Support
Email us with your order number, the item involved and the reason for your return request.
Wait for Return Instructions
We will review your request and provide instructions if the product is eligible for return.
Package the Product Carefully
Use suitable protective packaging and include applicable original components.
Send the Authorized Return
Follow the return instructions provided by our support team.
Inspection & Resolution
Once received, the returned merchandise can be inspected before an applicable refund or other approved resolution is processed.
Items That May Not Be Eligible for Return
Live pigeons must not be returned without prior authorization and appropriate arrangements.
Products that have been used, materially altered or damaged after delivery may not qualify.
Certain products may be unsuitable for resale once opened or used for animal care.
Opened feed, supplements or other consumable products may not be returnable.
Damage resulting from misuse, improper storage or customer handling is generally excluded.
Returns may be declined when important parts, accessories or packaging are missing.
Tell Us About the Problem Promptly
If a non-live product arrives damaged, defective, incomplete or different from what you ordered, contact us with the relevant information so the issue can be reviewed.
Please avoid discarding the product or its packaging before your request has been reviewed, as photographs or other information may be needed.
Provide Your Order Number
This helps us locate the relevant purchase.
Explain the Problem
Tell us whether the item is damaged, defective, incomplete or incorrect.
Provide Clear Photos
Include photographs of the product, damage and packaging where relevant.
Keep the Packaging
Retain the product and relevant packaging while the issue is being reviewed.
How Approved Refunds Work
A refund is processed only after the applicable request has been reviewed and approved.
For merchandise returns, inspection of the returned product may be required before final approval. Live-pigeon concerns are handled according to the circumstances of the case and the applicable Health Guarantee process.
Once a refund has been processed, the time required for the funds to become available can depend on the payment method and financial institution involved.
We first review the order and reason for the request.
We determine whether the request qualifies under the applicable policy.
Physical merchandise may require inspection before a refund is approved.
An applicable refund or other approved resolution is then processed.
Need to Cancel an Order?
Contact us as soon as possible if you need to request cancellation. Whether an order can be cancelled depends on its processing and shipping status.
Before Processing
Contact us promptly. Cancellation may be possible if processing has not progressed too far.
During Processing
We will review the order status to determine whether cancellation is still possible.
After Dispatch
Once an order has entered shipment, cancellation may no longer be possible. Live-bird shipments must not be redirected or returned without authorization.
Frequently Asked Questions
We're Here to Help With Your Order
If you need to report a problem, request a return, discuss a live-pigeon concern or ask about a refund, contact our customer support team with your order details.