Our Pigeon Health Guarantee
Our goal is to provide healthy pigeons and clear guidance for receiving, inspecting and caring for your bird after arrival.
Healthy Pigeons Start With Responsible Care
At Pigeon For Sale, the health and welfare of our pigeons are important parts of our approach to selling and transporting live birds.
We aim to offer pigeons that are suitable for sale and transport at the time they leave our care. Because live animals can be affected by transport, environment, nutrition, handling and conditions after arrival, our guarantee focuses on the condition of the pigeon at arrival and prompt reporting of genuine arrival concerns.
What Our Health Commitment Includes
We take practical steps to support the health and welfare of pigeons before they begin their journey to a new home.
Pre-Shipment Care
Birds are cared for prior to shipment and transport arrangements are considered before dispatch.
Bird Welfare
Decisions concerning live-bird transport should take the pigeon's welfare into consideration.
Arrival Inspection
Customers should inspect their pigeon promptly after receiving it and report genuine concerns without delay.
Customer Support
Our team can review reported arrival concerns and provide information on the appropriate next steps.
What Our Health Guarantee Means
Our health guarantee is intended to address genuine health or condition concerns that are apparent when a live pigeon is received.
It is not a lifetime health warranty. Once a pigeon arrives, its ongoing health can be influenced by its new environment, feed, water, loft conditions, exposure to other birds, handling and ongoing care.
Check the bird's condition as soon as reasonably possible after arrival.
Contact us quickly if you believe there is a genuine arrival-related health issue.
Clear photos, videos and relevant order details can help us review the concern.
What to Do After Arrival
Receiving a live bird is different from receiving an ordinary product. Follow these basic steps when your pigeon arrives.
Receive Promptly
Follow the delivery or collection instructions and avoid leaving the bird waiting unnecessarily.
Inspect the Pigeon
Observe the bird and check its general condition promptly after receiving it.
Allow Time to Settle
Place the pigeon in a suitable, calm environment with access to appropriate feed and clean water.
Report a Concern
If you identify a genuine arrival-related concern, contact us promptly with your order information.
How to Report a Health Concern
If you believe your pigeon arrived with a genuine health or condition issue, contact us as soon as possible so the circumstances can be reviewed.
Providing complete information helps us understand what happened and determine the appropriate next step.
Your Order Number
Include the order number associated with the pigeon you received.
Describe the Concern
Explain clearly what you observed and when you first noticed the issue.
Photos or Video
Where appropriate, provide clear photos or video showing the condition being reported.
Keep Relevant Information
Retain shipping, delivery and other relevant information while the concern is being reviewed.
Veterinary Information
If veterinary attention was required, retain relevant records that may help document the issue.
Understanding What May Be Covered
Each reported issue should be considered based on its circumstances. The examples below explain the general purpose and limitations of the health guarantee.
May Be Eligible for Review
- A genuine health concern apparent when the pigeon is received.
- An apparent injury or significant condition issue identified upon arrival.
- An arrival-related concern reported promptly with sufficient supporting information.
- Other circumstances that reasonably require review under the health guarantee.
Generally Outside the Guarantee
- Problems caused by unsuitable housing or poor conditions after arrival.
- Illness or injury resulting from improper handling, neglect or accidents after receipt.
- Issues caused by inappropriate feed, contaminated water or inadequate care.
- Exposure to illness from other birds after the pigeon enters the customer's care.
- Concerns reported after an unreasonable delay where the original arrival condition cannot be established.
- Changes in performance, breeding results or other future characteristics that were not expressly guaranteed in writing.
Protecting Your Pigeon's Health After Arrival
Good care does not end when a pigeon arrives. Appropriate housing, nutrition, hygiene and monitoring are important for helping a new bird adjust to its environment.
If you keep other pigeons, consider appropriate biosecurity practices before introducing a new bird into an established loft.
Provide secure, clean and appropriate accommodation.
Maintain access to fresh, clean drinking water.
Provide suitable feed based on the pigeon's needs.
Observe your pigeon and seek veterinary advice when appropriate.
Frequently Asked Questions
Questions About Your Pigeon?
Contact our team if you have questions about an order, live pigeon shipping or an arrival-related concern.